Refund policy

We hope you love our honey and honey products

We take great care in preparing African Bronze Honey products. They are inspected before being shipped from Africa, on delivery in Canada and before being shipped to you. 

If you purchased an African Bronze Honey product from our online store and your product was damaged, opened, or contaminated when it arrived, we want to make sure you get the quality product you expected. We also want to make sure that future purchasers don't encounter the same issue, so we'll need to know the details of what's wrong with your product.

Tell us about your purchase and why you need to exchange it: 
• who you purchased from 
• date purchased 
• quantity purchased 
• reason you wish to exchange (i.e. product seal broken, container damaged, etc.) 
• a photo of the product will help us understand what happened.

Tell us who you are and how to get in touch with you: 
• your name 
• email address 
• phone number 
• physical address

We'll try to resolve your issue as soon as possible. You can expect to hear back from us within 48 hours of receiving your complaint.

Purchases from retail stores or other online resellers

If you purchased an African Bronze Honey product from a retail store or another online retailer and your product was damaged, opened, or contaminated, please contact the store where you purchased our product. If you have problems getting a resolution to your concern, please let us know. We also want to make sure that future purchasers don't encounter the same issue, so we'll need to know the details of what's wrong with your product.

 

Fundraising Groups
Returns are only permitted if prearranged when you or your group set up your customer account.

Individual customers of Fundraising Groups
African Bronze Honey products are inspected before being shipped from Africa, on delivery in Canada and before being supplied to the fundraising group who make our products available to the public. If you purchased an African Bronze Honey product from a fundraising group and your product was damaged, opened, or contaminated when it was delivered to you, we want to make sure you get the quality product you expected. We also want to make sure that future purchasers don't encounter the same issue, so we'll need to know the details of what's wrong with your product.

First, please contact the group you purchased your African Bronze Honey product from to see if they have stock for exchange. If they are unable to help you, please contact us at returns@africanbronzehoney.com with details about your purchase and your reason for wishing to exchange. We want to make sure you can enjoy the benefits of African Bronze Honey. We would be happy to exchange the defective product.

Tell us about your purchase and why you need to exchange it:
• who you purchased from
• date purchased
• quantity purchased
• reason you wish to exchange (i.e. product seal broken, container damaged, etc.)
• a photo of the product will help us understand what happened.

Tell us who you are and how to get in touch with you:
• your name
• email address
• phone number
• physical address

We'll try to resolve your issue as soon as possible. You can expect to hear back from us within 48 hours of receiving your complaint.