Our Policies

Our Return Policy

We hope you love our honey and honey products

We take great care in preparing African Bronze Honey products. They are inspected before being shipped from Africa, on delivery in Canada and before being shipped to you. 

If you purchased an African Bronze Honey product from our online store and your product was damaged, opened, or contaminated when it arrived, we want to make sure you get the quality product you expected. We also want to make sure that future purchasers don't encounter the same issue, so we'll need to know the details of what's wrong with your product.

We'll try to resolve your issue as soon as possible. You can expect to hear back from us within 48 hours of receiving your complaint.

Purchases from retail stores or other online resellers

If you purchased an African Bronze Honey product from a retail store or another online retailer and your product was damaged, opened, or contaminated, please contact the store where you purchased our product. If you have problems getting a resolution to your concern, please let us know. We also want to make sure that future purchasers don't encounter the same issue, so we'll need to know the details of what's wrong with your product.

Fundraising Groups 
Returns are only permitted if prearranged when you or your group set up your customer account.

Individual customers of Fundraising Groups 
African Bronze Honey products are inspected before being shipped from Africa, on delivery in Canada and before being supplied to the fundraising group who make our products available to the public. If you purchased an African Bronze Honey product from a fundraising group and your product was damaged, opened, or contaminated when it was delivered to you, we want to make sure you get the quality product you expected. We also want to make sure that future purchasers don't encounter the same issue, so we'll need to know the details of what's wrong with your product.

First, please contact the group you purchased your African Bronze Honey product from to see if they have stock for exchange. If they are unable to help you, please contact us at returns@africanbronzehoney.com with details about your purchase and your reason for wishing to exchange. We want to make sure you can enjoy the benefits of African Bronze Honey. We would be happy to exchange the defective product.

Tell us about your purchase and why you need to exchange it: 
• who you purchased from 
• date purchased 
• quantity purchased 
• reason you wish to exchange (i.e. product seal broken, container damaged, etc.) 
• a photo of the product will help us understand what happened.

Tell us who you are and how to get in touch with you: 
• your name 
• email address 
• phone number 
• physical address

We'll try to resolve your issue as soon as possible. You can expect to hear back from us within 48 hours of receiving your complaint.

Our privacy policy — what we collect

Thank you for visiting the African Bronze Honey Project website. Your privacy is very important to us.

We only collect personal information that you choose to give us (for example, the email address provided if you use our contact form). We hate spam as much as you do, so rest assured that we will never rent or sell your personal information, or use it for anything other than responding to your inquiry.

African Bronze Honey Company does not collect any personal information by default when you visit or use our website. Like many websites, we may collect some non-personally identifiable information when you visit our website, such as:

• the type of browser, operating system and device you are using
• the domain name of your Internet service provider
• the site from which you accessed our website
• the time, date and length of your visit
• the pages you view while on our website

This non-personally identifiable information is used to measure and improve the performance of our website and analyze our website’s usage. In particular, we use Google Analytics, a service provided by Google Inc. to collect web statistics, demographics and interest reporting.

In order to better understand how visitors use our website, Google Analytics uses digital markers known as cookies, which are small text files it places in your computer’s browser. They do not enable us to identify any individual visitor or personally identifiable information.

You can opt-out of Google Analytics by using the opt-out browser add-on.

We take your privacy seriously – if you have any questions or concerns about African Bronze Honey Company privacy policy, please contact us.

Leaving a review about a product

The African Bronze Honey Company welcomes and encourages customers to share their thoughts about our products or customer service with other users or our site. We do not moderate product reviews, except in cases where the review is SPAM.  This site has a general audience and we encourage respectful conversation. We value thoughtful, polite and concise comments reflecting a variety of views. We welcome customer feedback.

Our commenting policy

The African Bronze Honey Company welcomes and encourages customers to leave product reviews using the  from people who have tasted our honey, participated in our project or have ideas to share. This site has a general audience and we encourage respectful conversation about the content posted here. We value thoughtful, polite and concise comments reflecting a variety of views.

• All comments are moderated. Moderators have the right to edit, shorten, move or delete any comment at any time to keep comments within the policy guidelines.
• Comments will be normally approved within a 24-hour period during regular working hours.
• Any comments that are not on topic with the blog post will not be allowed.
• Any comments that contain obscene, libelous, scandalous or otherwise unlawful language; any advertisements, references to offers and/or "spam" content; email addresses, URLs, phone numbers, physical addresses or any other forms of personally identifiable information; or critical or derogatory remarks on other comments or about their author will be deleted.
• Please refrain from posting full articles and publications from other sites, as it could be a violation of copyright or intellectual property laws.

Please understand that any comments that do not fall in with these guidelines will not be approved.

Copyright

Images appearing on the African Bronze Honey Project web site are:

• the exclusive property of African Bronze Honey Company and are protected under Canadian and International Copyright laws, or
• the African Bronze Honey Company has obtained special permission for use from the copyright holder.

These images may not be reproduced, copied, transmitted or manipulated without the written permission of the African Bronze Honey Company. Use of any image for another purpose or on another web site is a violation of Canadian and International Copyright laws. For further information or to seek permission to reproduce please contact info@africanbronzehoney.com